Frequently Asked Questions
We do not do direct billing. After your session, you will receive a receipt via email. The receipt has all the information required for you to submit to your insurance company for reimbursment.
The number of sessions required for counselling/therapy differs for each individual/situation depending on the desired outcome. Research suggests that some therapies focus on brief interventions for immediate relief, while others can take 8+ sessions to make lasting changes to life-long patterns.
In your first session, you and your therapist will discuss your wants and needs and determine the best plan for you. Sessions can be scheduled weekly, bi-weekly, monthly, or as-needed according to your individual goals.
Yes. We are here to serve the needs of children and youth. This includes neurodiversity, behavioural, anxiety, attention, learning, social, and emotional problems. We also provide family support through parent coaching, counselling, and reunification.
Our clinic is located at 400 – 145 Chadwick Court, North Vancouver, V7M 3K1
Appointments are 50 minutes in length. Longer sessions for couples are available through online booking. Longer sessions can be accomdated through your therapist.
All new clients can book an appointment by one of these ways:
Option 1: Call 778-639-0955 and speak to our Client Care Coordinator who will set you up for your first appointment and ensure you are matched with the right counsellor for your needs.
Option 2: Click here to book a 20 min free consultation directly with one of the available therapists
Option 3: Please fill out this form and our Client Care Manager will contact you to make an appointment.
Existing clients can log onto our Client Portal and book their appointment.
A credit card is required at the time of booking your appointment. Your session payment will be processed on the day of your appointment. Our system is fully encrypted so that all of your information is completely secure.
A Registered Clinical Counsellor (RCC) is a registered member of the BC Association of Registered Clinical Counsellors and is licensed for private practice.
A Registered Social Worker (RSW) is a practitioner approved by the BC College of Social Workers and is licensed to practice.
A Registered Psychologist is a registered professional approved to provide counselling and assessments with diagnosis through private practice.
Reunification family therapy is a specialized therapy that supports parent-child contact problems during separation and divorce. This is a complex and involved intervention that requires regular participation from the whole family.
We are open between 8:00 am to 9:00 PM, 7 days a week.
Chadwick Court is the passageway between the Seabus and Lonsdale Quay Market. It is not accessible via vehicle. If you are driving, you can park in the Lonsdale Quay Market parkade or the adjacent ICBC parkade. Walk from the Quay Market towards the water. As you leave the market, turn right. There is a building on the left. Enter through the glass doors, and head to the 4th floor. When you leave the elevator, we are to the right and down the hall.
It is our priority to ensure the personal information shared by clients is maintained with confidentiality. The information that is shared in a session may be entered into your records which are maintained by a fully encrypted and HIPPA compliant system. Your therapist is the only person who has access to your file. Information is kept confidential within the limits of the law and subject to the following exemptions:
- If you are involved in litigation, the court may subpoena your file;
- If you threaten to harm yourself or someone else, the authorities may be notified;
- If a child or vulnerable adult is being abused or neglected, the authorities may be notified.
If information is requested by another party (for example, a physician) or you initiate sharing your information with another party, you will be asked to sign a Release of Information form, consenting to the sharing of your information.
Confidentiality also applies to children and youth. While parents often want to know “how they can help,” the therapists can support parents & caregivers without directly reporting what was shared in the session, provided the child or youth consents to that conversation.
Children ages 5-9. The first appointment is with the parent(s) only in order to obtain a comprehensive understanding of your child’s situation. Please book a 15 min consult, submit your form or call the office to book an appointment.
We provide therapeutic services to support children and teens during times of family transition. Additional consent forms are required by both parents who are involved with Family Law Courts.
Fees & Payments
Cancellation notice is required. Full fees are charged when there is less than 48 hrs’ notice of cancellation or a ‘no show’ (no notice of cancellation and not showing up for your scheduled appointment).
No referral is needed to make an appointment. Some extended health plans may require a referral so please be sure to inquire about the specifics of your health benefits and insurance company.
We accept funding through the following, providing that all the required information is provided upfront.
A credit card is required to book an appointment. Fees are processed on the day of the appointments.
Not all extended health plans cover counselling expenses and not all health insurance companies have the same coverage plans. Please check with your provider about your specific coverage for:
- how many sessions are covered per year
- if coverage is per person or family member
- the specific service provider credentials that are required for reimbursement, (for example, RCC, RSW, or psychologist).
Please note that we do not bill extended health programs directly. You will be provided with an official receipt at the point of payment which you can submit at your discretion.